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Help/Properties & residents/Resident and access details

Resident and access details

Each property can hold the resident's contact details and what the engineer needs to get in.

A property record holds resident and access details.
A property record holds resident and access details.
  1. 1Open the property and click Edit Property.
  2. 2Add the resident's name, phone and email, these are used on letters and messages.
  3. 3Add access details: key safe code, entry phone and access notes, and tick Vulnerable resident or Dog on premises if they apply.
  4. 4Click Save Property.

These can also be filled in bulk through the import.

Still stuck? Email us and we will help.